Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Friendly Competition ("we", "our", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services

Friendly Competition provides done-for-you trade promotion and marketing competition services for Australian businesses, including but not limited to:

• Campaign concept and strategy development
• Creative design and copywriting
• Legal compliance and permit guidance
• Hosted entry forms and campaign management
• Winner selection and reporting

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information for campaign setup
• Review and approve all materials before campaign launch
• Obtain necessary internal approvals and budget allocation
• Provide or approve prizes in accordance with campaign specifications
• Apply for required permits as advised (we provide guidance but final responsibility rests with you)
• Comply with all applicable laws and regulations

4. Pricing and Payment

• Prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated
• Payment terms will be specified in your service agreement
• Our 100% Satisfaction Guarantee applies to the Launch Package: if you're not satisfied by day 7 of delivery, you may request a full refund
• Refund requests must be made in writing before campaign launch
• Once a campaign is launched, no refunds will be provided

5. Intellectual Property

• Upon full payment, you own all campaign materials created specifically for your campaign (copy, designs, T&Cs)
• We retain the right to use de-identified campaign data and case studies for marketing purposes
• You may not resell, redistribute, or claim authorship of our template materials or methodologies
• You grant us a license to use your business name and logo for portfolio and promotional purposes

6. Compliance and Legal Guidance

While we provide guidance on legal compliance, permit requirements, and best practices:

• We are not a law firm and do not provide legal advice
• Final responsibility for legal compliance rests with you
• We recommend consulting with your own legal counsel for specific legal questions
• Permit applications and approvals are the client's responsibility (we provide support and guidance)

7. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our services
• Our total liability shall not exceed the amount paid by you for the specific service in question
• We are not responsible for third-party actions, including regulatory decisions or permit denials
• We make no guarantees regarding specific campaign results or ROI

8. Warranties and Disclaimers

We warrant that our services will be performed with reasonable skill and care. However:

• Services are provided "as is" to the extent permitted by law
• We do not guarantee specific campaign outcomes or performance metrics
• We are not responsible for factors outside our control (e.g., market conditions, regulatory changes)

9. Capacity Limitations

We limit monthly client intake to ensure quality service delivery. Acceptance of new clients is at our sole discretion based on capacity and fit.

10. Termination

• Either party may terminate services with written notice before campaign launch
• We reserve the right to refuse or terminate service if we believe a campaign violates laws or ethical standards
• Upon termination before launch, refunds will be calculated based on work completed

11. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

14. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified by agreement.

15. Contact

For questions about these Terms, please contact us:

• Email: hello@friendlycompetition.com.au
• Address: Brisbane, Queensland, Australia